PSRA was established in April 2012 to control and regulate Property Services Providers (i.e. Auctioneers/Estate Agents, Letting Agents and management Agents) this includes the licensing of all such services providers, the establishment of a complaints investigation and redress system for consumers, the setting and enforcement of standards in the provision of property services, the administration of client accounts, the establishment and maintenance of a compensation fund and the creation of three Public Registers.
One of the functions of the Authority is to set standards for the provision of property services. A Code of Practice sets such standards of ethical behaviour and details how property services providers should deal with each other, their clients and the public.
The Authority has produced a Code of Practice for Property Services Providers(Auctioneers and Estate Agents).
This Code sets out the minimum standards to be expected of Auctioneers and Estate Agents in the provision of property services. If you are concerned that an Auctioneer/Estate Agent has not applied these standards, check the Public Register of Licensees to see if he/she has subscribed to the code. If he/she is recorded as having subscribed to the Code, you can make a complaint to the Authority.
It should be noted that the Code of Conduct is a legally binding instrument.
If you have a complaint, regardless of whether the Auctioneer/Estate Agent has signed up to the Code, you may still write to the Authority and register your complaint for future reference.
How to complain about alleged non-compliance with the Code of Practice.
The Disciplinary Board
PSRA 2nd Floor
Navan, Co. Meath
You must identify yourself, giving full contact details of name, postal address, daytime phone number and e-mail address (if available). You must also identify the Auctioneer/Estate Agent, giving contact details. If you have been dealing with a specific person, please give that person’s name and contact details. You then must supply details of the nature of the complaint along with copies of any relevant documentation (which may include letters, e-mails, forms, advertisements).
For the National Property Services Regulatory Authority full code of practice for property service providers please visit: www.npsra.ie